Common questions, answered.

Check-in is from 3:00pm. Most of our apartments have on-site self check-in — a code-protected lock box or smart lock — so you can arrive at any hour, including weekends and public holidays. Your access details are sent the day before arrival.

We can only guarantee access from 3:00pm, because the apartment is usually being cleaned that morning for you. If the property is free earlier we will always offer it — just ask on the day.

10:00am. Our cleaners are often booked for that morning to prepare the apartment for the next guest arriving the same day.

Occasionally, if nobody is arriving that day. Ask us the evening before and we will tell you honestly — we would rather say no early than leave you unsure.

Yes. Just let us know who, and we will send them the access details directly.

Contact us and we will arrange a replacement set as quickly as we can. A call-out and replacement fee applies, which varies with the hour and the building — we will tell you the amount before you agree to it.

Not by default. For stays of a month or more we can arrange regular servicing, including fresh linen and towels, at an additional cost. Just ask and we will quote it.

Everything you need to live rather than camp: quality linen and towels, a fully equipped kitchen, washing machine, TV and complimentary wi-fi. Fully furnished, ready to use the moment you walk in.

Yes, complimentary and unlimited in every property. If it is ever not working, message us — we treat it as urgent, not cosmetic.

Direct deposit or card. A refundable security deposit applies, held against damage or excess cleaning and returned within 14 days of check-out to the card you paid with. The amount depends on the property and is shown before you confirm.

You may cancel free of charge up to 30 days before check-in. Cancellations made within 30 days of check-in are non-refundable.

Usually not at the property itself, as it is being cleaned. Both cities have cheap luggage storage near the main stations, and we are happy to point you to the closest one.

It varies by building — some apartments include a secure space, others are street parking or a nearby commercial garage. Ask before booking if you are bringing a car, because it is difficult to solve afterwards.

A local person, in your time zone. Daily guest support from 9am to 7pm, with after-hours assistance for urgent issues. Urgent issues include no hot water, a lock that will not open or no power.

Bond is typically four weeks' rent, held with the relevant state bond authority and refunded at the end of your tenancy, subject to a satisfactory condition report.

Most agreements require 14-21 days' written notice before your intended move-out date. Your exact notice period is set out in your lease agreement.

Pet policies vary by property. Let us know when enquiring and we'll point you to pet-friendly options where available.

This depends on the property — some furnished apartments include utilities in the weekly rate, others require separate billing. We'll set up electricity, gas and internet connections for you either way, at no cost.

No — all Stayin properties are fully furnished and move-in ready, including essentials like linen and kitchenware.

A thorough end-of-lease clean and returning the property in the condition it was received are the main factors. See our End of Lease Cleaning page for a full checklist, or book one of our vetted cleaners.

We assess whether traditional leasing, furnished mid-term stays, short-stay management or student accommodation will perform best for your property, then operate it end to end.

Fees depend on the strategy and service level agreed — our team will walk you through a transparent breakdown as part of your property assessment.

No — we can prepare, style and furnish the property as part of our service, so it's ready to perform in the market we recommend.

We handle marketing, enquiries and screening internally, including reference and identity checks appropriate to the accommodation type.

We currently manage properties across Sydney and Melbourne. Nesphere in Hong Kong is now accepting leasing enquiries.

Submit a property assessment request via our Owners & Partners page and our team will follow up with tailored recommendations — no obligation.